addition to providing high performance controllers, upgrade packages, and
complete control systems, "Systems" can also provide the following
services in support of these products:
services we can provide include: generation or modification of electrical
control schematics (ACAD), PLC programming in SYSdev or other major PLC
languages (i.e. Allen-Bradley, Modicon, Siemens-TI, etc), operator interface
programming for most major platforms (Allen-Bradley, CTC, etc), and PC
programming in Visual Basic, C, C++. With a broad background in a wide
variety of different control systems and applications, we can easily integrate
any of our upgrade packages into an existing system or modify one of our
complete systems to meet your requirements. Engineering services are billed
either by the hour or we can provide a fixed rate quotation.
Installation and Start-up Assistance
on-site field service can be provided for assistance in installation and
start-up of any of the upgrade packages or complete control systems. This
includes overseeing the initial installation with on-site contractors,
power-up, system set-up and verification. On-site process trouble-shooting
as well as plant audits by one of our qualified field service engineers
is also available at our standard field service rates or by contract.
Field service is billed at an on-site hourly rate, travel time hourly
rate, plus all travel expenses.
factory training can be provided for the M4500 product line, HSM/HSL upgrade
packages, or complete control systems. Classes of up to eight people can
be tailored to subjects of customer interest. Factory training classes
general range from one to three days in length. Factory training is individually
quoted based on the size and subjects to be covered. On-site training
can also be provided, either in conjunction with an installation/start-up,
or as a separate on-site training class. As with factory training, classes
are customized to the subjects pertinent to the user. On-site training
is billed at our normal on-site field service hourly rate, travel time
hourly rate, plus all travel expenses.
Services and Warranty
All boards, modules, and power supplies of the M4500 and M200 product lines manufactured by Systems Electronics Group will be considered free of defects when operated under normal operating conditions for a period of two years from the date of shipment and will be repaired at no charge. This warranty covers parts and labor to repair the product only. All shipping and consequential charges are the responsibility of the customer. As always, units which have been modified, subjected to abuse or attempted to be repaired will not be covered under warranty.
Products out of warranty can be repaired at the base rate of $100 plus the cost of parts. For out of warranty products which pass testing and do not require repair, an evaluation charge of $75 will be assessed.
An RMA or other return authorization is not required to return a unit for repair. Simply pack the product to be returned using anti-static packaging material and ship prepaid to the following address:
Electronics Group, Inc.
14989 W. 69th Avenue
Arvada, CO 80007 U.S.A.
Attn: Repair Dept
|Return freight will be collect or billed.|